Office: (44) (0) 5603 676623  |  Independent Communications Consultancy based Westminster, London SW1
Office: (44) (0) 5603 676623  |  Independent Communications Consultancy based Westminster, London SW1


Mark Goldfinch speaking as guest speaker at the Networkers Networking, Kenward House.

Communication is such a natural part of life that we often overlook its essential counterpart: analysis. More than that, we don’t recognise how much analysis is instinctive, instantaneous and therefore ‘below the radar’. This is true of individuals as much as organisations. As our communications become more precise and better tailored to their ultimate purpose, so our analysis has to become more meticulous and finely-honed… and definitely more thoughtful. Without that we run the constant risk that, “The single biggest problem in communication is the illusion that it has taken place.”

Often attributed to George Bernard Shaw, Quote Investigator identified William Hollingsworth Whyte as the original sources of this quotation. He wrote: “The great enemy of communication, we find, is the illusion of it. We have talked enough; but we have not listened. And by not listening we have failed to concede the immense complexity of our society – and thus the great gaps between ourselves and those with whom we seek understanding.” (Fortune, 1950, via Quote Investigator).

This is the problem we seek to solve for you, in English or Arabic. How?

Your organisation doesn’t communicate for its own sake! Your goal is to use smart communications to change some aspect of behaviour. So we’re here to help you with our suite of services that span the communications spectrum. You can benefit from our communications expertise, inspiring e-learning, theoretical know-how and real world experience.

Learning & Development

One-to-one or group training and learning courses to help your organisation communicate more effectively.

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Consultancy & Other Services

Work alongside your organisation on a project or ongoing basis to improve your external or internal communications. 

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How we can help your organisation:

  • We understand organisational change and thrive in an environment of change – we’re not easily fazed by a moving goal post. What’s more, we can help you develop engaging messages and narratives that drive change.
  • We are conversant with different change models – such as the Kubler-Ross Change Curve, ADKAR, Lewin or Kotter – and can work with you using them.
  • We know how to leverage stakeholder analysis by using principles of change impact to identify communication needs, preferences and key indicators for each programme or initiative.
  • We’ve partnered over the years with business leadership and cross-functional teams, including Internal Communications, Training, IT, HR, Legal, Investor Relations, Marketing, PR and creative support teams to advise on best practice communications, in the context of change and international/EMEA operations.
  • We can help you spot risks, and ensure the risks and issues are tracked, that mitigating actions are taken, and you can ensure that all feeds into key business decisions, throughout a project lifecycle
  • We have designed and delivered of learning and training programmes
  • We’ve got the flexibility to work with the creatives on design elements, and the IT people on the technical elements, of a project
  • We thrive on defining and measuring success metrics, and we can help you monitor the change progress and business value relentlessly
  • Through the above, and as a result of our experience, we have a passion for engaging people, and building change readiness capability for both immediate and future change in the client organisation